Return and Refund policy

At Loyal to the Sport, we are committed to ensuring that our customers have the best shopping experience possible. We stand behind the quality of our products, and if you are not completely satisfied with your purchase, we are happy to offer a hassle-free return and refund policy.

Returns

We offer a 30-day free return policy on all eligible products. If for any reason you are not satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund or exchange.

Return Eligibility:

  • Items must be returned in their original condition, unused, unwashed, and with all original packaging, tags, and accessories included.
  • Proof of purchase (receipt or order confirmation) is required.
  • Items that are damaged due to misuse, improper handling, or normal wear and tear will not be eligible for a return.
  • Certain items, such as personalized or final sale items, may not be eligible for return. Please check the product page for any specific return restrictions.

How to Initiate a Return:

  1. Contact Us: Reach out to our customer support team at 

    to request a return authorization.
  2. Receive a Prepaid Shipping Label: Once your return is approved, we will provide you with a prepaid return shipping label.
  3. Pack and Ship the Item: Securely pack the item in its original packaging and drop it off at the designated shipping carrier.
  4. Processing Your Return: Once we receive your return, please allow 5-7 business days for us to inspect the item and process your refund or exchange.

Refunds

Once your return is approved and processed, refunds will be issued to the original payment method used at checkout. Please allow 3-5 business days for the refund to reflect in your account, depending on your bank or payment provider.

Refund Exceptions:

  • Shipping charges from the original order (if any) are non-refundable.
  • If you received a damaged or defective item, please contact us immediately so we can resolve the issue.

Exchanges

If you would like to exchange an item for a different size, color, or product, simply follow the return process and indicate that you would like an exchange. We will ship out the replacement item once the original item is received and inspected.

Late or Missing Refunds

If you haven’t received your refund after 5 business days, we recommend the following steps:

  1. Check with your bank or payment provider, as processing times may vary.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. If you have done all of the above and still haven’t received your refund, please contact us at [Insert Contact Information].

Final Notes

  • We reserve the right to refuse returns that do not meet our policy requirements.
  • If your return is denied, the item will be sent back to you.
  • This return policy applies only to purchases made directly from Loyal to the Sport. If you purchased our products from a third-party retailer, please refer to their return policy.